Queue System solutions in Hospital


Hospital Queue System Solution 

The digital hospital is composed of the building intelligent system and the hospital information system. Building intelligence is the basic and auxiliary management ap

plication, which is mainly reflected in administrative management; while the hospital information system is related to specific businesses, and the MEEYI’S system is mainly Application in the intelligent outpatient system and digital ward system in the hospital information system

MEEYI divides the system applications in the intelligent construction of digital hospitals into three categories: outpatient area, inpatient area, and public area. The applications in the outpatient area include an information release system, triage queuing system, wireless call system, and window intercom system; Operating room intercom system, medical intercom system, ward video system, and ICU visitation system; public areas have a doctor-patient help system and IP broadcasting system.

Triage queuing system

The triage queuing and calling system is based on the existing network environment of the hospital, makes full use of the hospital information platform, integrates network technology, information technology, and multimedia technology, and adopts a unified management method to integrate text, audio, pictures, videos, scrolling subtitles, business data, and other multimedia The information is transmitted through the network platform and output and displayed on various display units.

The system can be applied to cr

owded places such as hospital outpatient halls, waiting areas, treatment areas, medicine collection areas, inspection areas, elevator rooms, passages, etc., and real-time release of important information such as registration information, medical treatment procedures, notifications, and education, which can improve the quality of life to a certain extent. The efficiency of seeing a doctor, standardizing the order of seeing a doctor, and alleviating the anxiety of patients waiting are conducive to the hospital’s provision of good public services, improvement of management level, and improvement of its own image.

Docking data with the hosp

ital HIS, PACS, LIS system, real-time display of outpatient registration, waiting for area diagnosis display, clinic triage display, laboratory test order display, drug collection queuing display, department guidance display, medical education display, and other functions.


Queuing system topology

System Features

Nurse Station Triage Software – D8520

The nurse triage software can realize real-time monitoring of the patient’s visit queue, return visit queue, and already-visited queue in the clinic area, and can realize patient sign-in; in the triage desk, activate the return-visit patients in the queue to be activated and the patients in the already-visited queue, Make it re-enter the patient waiting queue and wait in line again. Through the nurse triage management software, the nurses at the triage desk can understand the queuing situation of patients in the entire clinic area and the work status of doctors. It can also complete main functions such as check-in, team transfer, and helping doctors call.

1) Waiting queue management

The triage software can automatically obtain the queuing information of each department or doctor in the clinic area from the HIS system, and can also manually increase the patient queue according to the registration information through the sign-in form. The general outpatient waiting queue can be generated according to the registration information of the department and assigned to the outpatient doctors in the corresponding clinic. It is also possible to generate expert outpatient waiting queues and assign them to expert doctor queues

2) Queue management for medical visits

In the triage software, whether the doctor calls the next patient through the “virtual pager”, the patient who has just been called will be transferred from the “waiting queue” to the “visited queue” to complete the treatment process of a patient

3) follow-up consultation

In the triage software, when the patient needs to see another doctor, the nurse can activate the patient in the “to be activated” queue in the triage monitoring interface and wait for the doctor’s call

System Configuration

  • Network platform: use the local area network of the hospital to support the application of the system

Triage server: used to receive information from the HIS interface server, doctor’s office computer, and nurse station computer

  • HIS interface server: the interface machine that communicates with the existing HIS system of the hospital
  • Management workstation: used for system management, including system setting, system monitoring, content organization, release, maintenance, etc.
  • Doctor’s office computer: The original computer of the hospital is used, and the virtual caller software is installed, so that the doctor can call the patient conveniently

Nurse station computer: add “Medical Guidance” triage software, nurses can conveniently perform tasks such as queuing information retrieval and patient dialing

  • Terminal network display all-in-one machine: used to display doctor calling information and multimedia guidance information
  • Media player terminal: the system can provide an independent network media player terminal to display the content to be played in real-time

System software

Virtual calling software-D8510

After the doctor enters the login number and password to successfully log in, he will call the current patient in the “waiting queue” through “call”. After pressing “call” again, the current patient in the “waiting queue” will be called for medical treatment, and the previous patient will be transferred to the “visited queue”.

If the current patient needs a follow-up visit, when the need for a follow-up visit, the nurse can use the nurse triage software at the nurse triage desk, and the nurse will return the patient to the current first position in the “waiting queue” in the “Patients Completed Consultation”. Awaiting review.

If the patient fails to see a doctor in time for some reason, the doctor can press the “pass number” button to transfer the patient to the last position of the “waiting queue” and wait to be called again for treatment. At this time, the doctor can press the “Call” button to continue calling the next patient. Doctors use calling equipment or virtual calling software to call patients to come to see a doctor. For hospitals with doctor workstations, the queuing system provides virtual calling software, which can achieve the same functions as calling equipment. Specifically, it includes functions such as sequential calling, re-calling, follow-up treatment, and delayed treatment. Through the virtual pager, the number of queuing patients in the queue can be grasped at any time.

Triage queuing voice broadcast software D8580

Through the advanced TTS voice search engine technology, the system can pronounce synchronously, clearly, and accurately. Support patient and doctor name-calling.

1) Supports automatic speech synthesis of Chinese and numbers and the content of calling number information can be flexibly changed and set

2) Synthetic voices of Chinese and numbers have no obvious synthetic auditory experience, achieving the effect of normal people’s speaking

3) The speech rate of the synthesized voice can be adjusted, which can support the speech rate of words and words in the sentence, and the intonation can be adjusted independently

4) Support real-time calls by name (for example: “Please ask the patient *** to go to the surgery–clinic room”)

5) Software function: Receive the voice data sent by the “voice client software at the medicine collection office” and play it out in the form of voice

Queue System applications

Clinic hall

Deploy a 42-inch all-in-one machine for diagnosis and diagnosis at the entrance and exit of the hall or in an obvious open space. Patients can touch the 3D human body model on the all-in-one machine for diagnosis and guidance, and after selecting a symptom site, the system will display the symptoms that are likely to occur in this body part and evaluate the disease that causes the symptom, the patient only needs to select the most likely disease evaluated by the system, and then select the corresponding department for registration.


Nurse Station/Waiting Area

The most accessible position of the nurse station is a wall-mounted or hoisted 49-inch or 55-inch network triage display all-in-one machine (first-level triage main screen, first-level triage secondary screen) to display patient queuing information. A 22-inch self-service report-body machine is placed on the floor at the nurse’s station in an open place, which is used for patients to take the number and report to avoid passing the number and re-queuing. After the patient swipes the medical card, it is directly inserted into the current treatment queue, and the display is real-time and accurate. Queue information, with voice prompts at the same time.


Clinic door

Deploy a secondary triage screen at the entrance of the consultation room, and hang a 19-inch or 22-inch network triage all-in-one machine on the wall at the entrance of the consultation room to display information about the consultation room, doctor introduction information, information about patients entering the consultation room, and patients waiting at the door, accompanied by voice Call, allowing patients from the waiting area to the consulting room area to quickly and accurately find the consulting room and doctor they want to see.


Registration fee

Deploy a 36-inch all-in-one computer on each window of the registration, guide the system to perform queuing operations and window allocation by calling the HIS system information, and publish it on the screen. Patients go to the corresponding window to register and pay according to the prompt. Health consultation and other relevant information can be displayed at the registration fee window.


Pharmacy pickup

A 36-inch all-in-one computer is deployed on each window of the pharmacy, and the system guides the system to perform queuing operations and window assignments by calling the patient’s medical information from the HIS system and publishing it on the screen. The patient goes to the corresponding window to pick up the medicine according to the prompt. Drug introductions, health consultations, and other relevant information can be displayed at the drug collection window.



49-inch or 55-inch network triage display all-in-one machine is installed on the wall or hoisting of the queuing windows of inspection departments and radiology departments, and a visual queuing call display system is established to clearly display the details of the queue so that patients can know the progress of their queuing and wait with peace of mind.


Five advantages of the program


According to the different application requirements of hospital business departments, the solution provides targeted and specialized products and systems, enabling rapid development and customization of applications

Digital Network Architecture

Adopting an all-digital network architecture design, the data transmission efficiency is high. Stable, strong interference, easy to expand the system; through grid remote management and upgrade, simplify the daily management of maintenance personnel; multi-channel communication, point-to-point signal transmission, support multi-channel call intercom, there will be no busy and channel contention Phenomenon

Unified data interaction platform

The data interaction with the hospital information system adopts a unified standard, which provides a unified basic data service for the entire solution, without repeated docking, saving r

The echo cancellation technology with independent intellectual property rights is adopted to completely eliminate the echo during intercom. Howling. The equipment in the system adopts the golden duplex intercom mode, and the intercom sound quality is excellent. Clarity, echo suppression, and other aspects are at the leading level in the industry

Multifunctional integration improves system application value

The efficient coordination and linkage of various systems reduces redundant construction, improves resource utilization, and increases the practicability of the systemesources and reducing costs. A unified data information interaction platform can not only simplify data sources, and reduce the number of interfaces, but also realize information sharing between systems

Independent core technology

The echo cancellation technology with independent intellectual property rights is adopted to completely eliminate the echo during intercom. Howling. The equipment in the system adopts the golden duplex intercom mode, and the intercom sound quality is excellent. Clarity, echo suppression and other aspects are at the leading level in the industry

Multifunctional integration improves system application value

The efficient coordination and linkage of various systems reduces redundant construction, improves resource utilization, and increases the practicability of the system